If you are experiencing problems with GMetrix Outlook practice test content, please follow the steps below to ensure that the GMetrix Outlook tests run properly:

  1. Make sure that you are using the latest version of the GMetrix software. The latest version is available for free at gmetrix.net/download.
  2. Make sure all Add-ins are disabled in Outlook.
  1. Open Outlook by itself
  2. Go to File > Options > Addins

  3.  At the bottom, next to Manage, make sure there is a dropdown and that it says COM Add-ins, then click Go...
  4. Disable ALL add-ins by unchecking them. Then click OK and close Outlook
  1. Third, set Outlook to Prompt for Profile:
  1. On your computer, click on the Start menu.
  2. Click on, or search for the Control Panel.
    1. Click on Mail
    Note: You may need to change View By to Small Icons.

  3. In the dialogue box that comes up, click on Show Profiles.
    Note: If you receive a notification that says "This feature has been disabled by an Administrator," simply resume or start a new Outlook practice exam, then save and exit. This will clear that message. 

  4. On the new dialog window, click Prompt for profile to be used.
    Note: If applicable, remove all profiles that say GMetrix Backup

  5. Click OK

Once you are finished with the Outlook practice exams, you can simply go in through the previous steps and uncheck Prompt for profiles to be used to return to normal.