Technical Support

Account Management 6

• How to Add a New Administrator to My Testing Center
• How to Add/Import Student Accounts
• How to Edit an Admin and Admin Permissions
• How to Enable Accessibility Mode
• How to Reset Student Passwords

View all 6

Getting Started 14

• Enabling Cloud Access
• How to Assign a Custom Test
• How to Assign an Access Code
• How to Clone a Custom Test
• How to Create Access Codes

View all 14

Integrations 5

• Configuring GMetrix Courses for Canvas Using Common Cartridge
• GMetrix Common Cartridge Integration
• How to locate your Resource Keys
• How-to Create Your Key and Secret
• LTI 1.1 Integration

Microsoft Office 6

• If Changing Bullet Lists Crashes Word
• If Your Font in an Office Practice Test Is Too Small
• Microsoft Office macOS Compatibility
• Microsoft Office Test Issues
• Outlook Practice Test Issues

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Adobe 7

• Adobe LITA Extension cannot load
• Adobe Loading Issue on Mac Computers
• Adobe Version Compatibility
• Gmetrix Panels Not Showing in Adobe
• If Your Home Page Pops Up

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Windows 21

• GMetrix Configuration File Documentation
• GMetrix SMS with Remote Desktop, Thin Clients, and Citrix
• How to Change the GMetrixTemplates/Saved Projects Location
• How to Change the Theme in Gmetrix SMS
• How to Completely Remove GMetrix SMS from Your Computer

View all 21

macOS 7

• How to Change the Theme in GMetrix SMS
• How to Install GMetrixSMSe on macOS
• How to Open and Send a Log File in macOS
• How to Uninstall GMetrixSMSe on macOS
• How-to Manage Plugins in SMSe on macOS

View all 7

Account Management 8

• Creating a Student Account
• How to Change Your Password
• How to Delete Your Account
• How to Find How Many Tests Uses You Have Left and the Expiration Date
• How To Find Your Purchases In The GMetrix Store

View all 8

Getting Started 12

• Accessibility Features and Tools
• How to Change the GMetrix Language
• How to Change the Portal Theme in your Web Browser
• How to Find the Question ID
• How to Resume or View Your Saved Tests

View all 12