GMetrix Technical Support

Scheduled Maintenance 1

• GMetrix Maintenance Outage Schedule

Classrooms 2

• Building Your GMetrix Classroom
• How to Find Course Resources as a GMetrix Administrator

Students 1

• Student Management

LMS Integration With GMetrix 2

• Adding GMetrix to Your LMS
• Integrating D2L Brightspace with GMetrix

Microsoft Office 8

• How-to Install Microsoft Office Applications
• If Changing Bullet Lists Crashes Word
• If Your Font in an Office Practice Test Is Too Small
• Microsoft Office Access Security Warning & Trust Center Messages
• Microsoft Office macOS Compatibility

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Adobe 9

• Adobe LITA Extension cannot load
• Adobe Loading Issue on macOS
• Adobe Version Compatibility
• GMetrix Panels Not Showing in Adobe
• How-to Install Adobe Applications

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bulb 3

• bulb | portfolio + resume
• bulb FAQ
• Adding bulb Access to Student Accounts

Account Management 8

• How to Add a New Administrator to My Testing Center
• How to Add/Import Student Accounts
• How to Edit an Admin and Admin Permissions
• How to Enable Accessibility Mode
• How to Reset Student Passwords

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Getting Started 14

• Enabling Cloud Access
• How to Assign a Custom Test
• How to Assign an Access Code
• How to Clone a Custom Test
• How to Create Access Codes

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New Features 21

• Accessibility Features and Tools
• How to Add a Student to a Classroom
• How to Add Content to a Classroom
• How to Add Students to an Access Code
• How to Create a New Classroom

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LTI Integration 6

• Canvas LTI 1.1 Setup
• Configuring GMetrix Courses for Canvas Using Common Cartridge
• GMetrix Common Cartridge Integration
• How to locate your Resource Keys
• How-to Create Your Key and Secret

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Resellers 3

• How to View and Order More Inventory
• How-to Create a Testing Center Under Your Reseller Account
• How-to Edit a Testing Center

Getting Started 1

• 2024 Student Portal Update

Portal Navigation 4

• Accessing the Student Portal
• The Dashboard
• Sidebar Menu
• Home View

Learning Content 5

• Programs
• Learning Modules
• Program Pages
• Redeeming Access Codes
• Loss of Access (LOA)

Courses 6

• Courses
• Accessing Courses
• Course Navigation
• View Activity Report
• Reference Material

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Practice Exams 4

• Practice Exams
• Accessing Practice Exams
• Practice Exam Modes
• Skills Management Software (SMS)

Study Guide 6

• Study Guide
• Topics and Objectives
• How the Study Guide Works
• Study Guide Features (Tiles)
• Quick Review

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Profile (Account Settings) 5

• Profile View (My Account)
• Personal Info
• Access Code History
• Groups and Partners
• Authorization and Password

Transcript 3

• Transcript view
• Viewing Your Transcript
• Transcript Activity History and Filters

FAQ & How-to Guides 4

• Common Questions
• How to Merge Multiple Accounts
• How to Delete Your Account
• How to Replay the Portal Tutorial (On-screen Tours)

Help & Support 1

• Single Sign-on (SSO) Help

Cloud Environment 1

• If You Cannot Close the ‘Your Privacy Option’ Prompt in the Cloud

Windows 21

• GMetrix Configuration File Documentation
• GMetrix SMS with Remote Desktop, Thin Clients, and Citrix
• How to Change the GMetrixTemplates/Saved Projects Location
• How to Change the Theme in Gmetrix SMS
• How to Completely Remove GMetrix SMS from Your Computer

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macOS 7

• How to Change the Theme in GMetrix SMS
• How to Install GMetrixSMSe on macOS
• How to Open and Send a Log File in macOS
• How to Uninstall GMetrixSMSe on macOS
• How-to Manage Plugins in SMSe on macOS

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Account Management 8

• Creating a Student Account
• How to Change Your Account Information
• How to Change Your Password
• How to Find How Many Tests Uses You Have Left and the Expiration Date
• How To Find Your Purchases In The GMetrix Store

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Getting Started 16

• Google Single Sign-On Authentication Change
• How to Change the GMetrix Language
• How to Change the Portal Theme in your Web Browser
• How to Find the Question ID
• How to Resume or View Your Saved Tests

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Getting Started 0

Programs & Products 0

Courses 0

Practice Exams 0

Study Guide 0

Account & Profile 0

Reports & Transcript 0

FAQ & How To 0

Help 0

Getting Started 0

Classrooms 0

Practice Exams & Tests 0

Courses & Resources 0

Account Management 0

Integrations 0

FAQ & How To 0

Help 0

Getting Started with SMS 0

SMS Supported Software 0

Help 0

Adobe Creative Cloud 0

Microsoft Office 0

Microsoft Outlook 0

Canvas 0

Blackboard 0

bulb: Portfolio + Resume 0

LTI 1.1 Integration 0

Common Cartridge 0

Portals 0