Technical Support

Account Management 7

• How to Add a New Administrator to My Testing Center
• How to Add/Import Student Accounts
• How to Edit an Admin and Admin Permissions
• How to Enable Accessibility Mode
• How to Reset Student Passwords

View all 7

Getting Started 15

• Enabling Cloud Access
• How to Assign a Custom Test
• How to Assign an Access Code
• How to Clone a Custom Test
• How to Create Access Codes

View all 15

Integrations 5

• Configuring GMetrix Courses for Canvas Using Common Cartridge
• GMetrix Common Cartridge Integration
• How to locate your Resource Keys
• How-to Create Your Key and Secret
• LTI 1.1 Integration

New Features 20

• How to Add a Student to a Classroom
• How to Add Content to a Classroom
• How to Add Students to an Access Code
• How to Create a New Classroom
• How to Create A New Student

View all 20

Microsoft Office 7

• How-to Install Microsoft Office Applications
• If Changing Bullet Lists Crashes Word
• If Your Font in an Office Practice Test Is Too Small
• Microsoft Office macOS Compatibility
• Microsoft Office Test Issues

View all 7

Adobe 9

• Adobe LITA Extension cannot load
• Adobe Loading Issue on Mac Computers
• Adobe Version Compatibility
• GMetrix Panels Not Showing in Adobe
• How-to Install Adobe Applications

View all 9

Windows 21

• GMetrix Configuration File Documentation
• GMetrix SMS with Remote Desktop, Thin Clients, and Citrix
• How to Change the GMetrixTemplates/Saved Projects Location
• How to Change the Theme in Gmetrix SMS
• How to Completely Remove GMetrix SMS from Your Computer

View all 21

macOS 7

• How to Change the Theme in GMetrix SMS
• How to Install GMetrixSMSe on macOS
• How to Open and Send a Log File in macOS
• How to Uninstall GMetrixSMSe on macOS
• How-to Manage Plugins in SMSe on macOS

View all 7

Account Management 9

• Creating a Student Account
• How to Change Your Account Information
• How to Change Your Password
• How to Delete Your Account
• How to Find How Many Tests Uses You Have Left and the Expiration Date

View all 9

Getting Started 13

• Accessibility Features and Tools
• Google Single Sign-On Authentication Change
• How to Change the GMetrix Language
• How to Change the Portal Theme in your Web Browser
• How to Find the Question ID

View all 13