Common Questions

Portal and Login

How do I reset my password?

  • Go to GMetrix.net and click the link for Forgot your Password? below the password field.
  • If you can’t remember your username, please contact our support team.


Access Codes

What is the difference between access codes and classroom codes?

  • Both are access codes, but classroom codes make it easier for instructors manage multiple students at once.


How do I redeem an access code?

  1. Log in to the Portal.
  2. Click Redeem Code in the sidebar or in the Home view.
  3. Enter your code and click Redeem Code.


Why is my access code not working?

  • Make sure you entered it correctly.
  • If you entered it correctly, speak with the admin or instructor that provided the code.


Programs

What is the difference between Programs and Courses?

  • Programs are learning packages that have various content called modules.
  • A Course is a module within a program. It contains lessons and learning material.
    • Other modules in Programs include Study Guides, Practice Exams, and more.


Practice Exams

What is the difference between Training Mode and Testing Mode?

  • Training Mode gives you unlimited time and provides feedback when you get a question wrong.
  • Testing Mode is similar to a real exam, it doesn’t provide any feedback and you must complete it within the set time limit.


How do I download SMS?

  • You can download GMetrix Skills Management Software (SMS) from GMetrix.net.


Courses

Why do some course look different?

  • Courses are provided by different vendors, so you may see differences depending on the chosen Course.


Study Guide

What is the Study Guide and how does it work?

  • The Study Guide is a tool to help you prepare for the certification exam. It provides feedback based on your Practice Exam scores.