GMetrix Technical Support

Classrooms 5

• Create a Classroom
• Add Students to a Classroom
• Convert an Access Code to a Classroom
• Student Import Tool
• Certificates

Adobe Creative Cloud 1

• SMS Compatibility: Adobe Creative Cloud

bulb: Portfolio + Resume 1

• Add 'bulb' Access to Student Accounts

Brightspace (D2L) 1

• Brightspace (D2L) LTI 1.1 Setup

Scheduled Maintenance 2

• GMetrix Maintenance Outage Schedule
• Administrator Portal Update: UI Alignment

Teacher Onboarding 1

• Teacher Onboarding

Students 1

• Manage Classrooms and Students

LMS Integration With GMetrix 2

• Adding GMetrix to Your LMS
• Integrating D2L Brightspace with GMetrix

Microsoft Office 8

• How-to Install Microsoft Office Applications
• If Changing Bullet Lists Crashes Word
• If Your Font in an Office Practice Test Is Too Small
• Microsoft Office Access Security Warning & Trust Center Messages
• Microsoft Office macOS Compatibility

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Adobe 9

• Adobe LITA Extension cannot load
• Adobe Loading Issue on macOS
• GMetrix Panels Not Showing in Adobe
• How-to find the version number for your Adobe program
• How-to Install Adobe Applications

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bulb 2

• bulb | portfolio + resume
• bulb FAQ

Getting Started 12

• Access Codes vs. Classroom Codes
• Convert an Access Code to a Classroom Code
• Create a Classroom Code
• Create Access Codes
• Enabling Cloud Access

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Account Management 7

• How to Add a New Administrator to My Testing Center
• How to Edit an Admin and Admin Permissions
• How to Enable Accessibility Mode
• How to Reset Student Passwords
• How to Search for Student Accounts

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New Features 8

• Accessibility Features and Tools
• How to Locate A Student
• How to Locate Access Code(s) In Admin Panel
• How to Run Access Code Reports
• How to View Classroom Reports

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LTI Integration 8

• Blackboard LTI 1.1 Setup
• Brightspace (D2L) LTI Integration
• Canvas LTI 1.1 Setup
• Configuring GMetrix Courses for Canvas Using Common Cartridge
• GMetrix Common Cartridge Integration

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Resellers 4

• How to View and Order More Inventory
• How-to Create a Testing Center Under Your Reseller Account
• How-to Edit a Testing Center
• Performing Actions as a Reseller

Getting Started 1

• 2024 Student Portal Update

Portal Navigation 4

• Accessing the Student Portal
• The Dashboard
• Sidebar Menu
• Home View

Learning Content 5

• Programs
• Learning Modules
• Program Pages
• Redeeming Access Codes
• Loss of Access (LOA)

Courses 6

• Courses
• Accessing Courses
• Course Navigation
• View Activity Report
• Reference Material

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Practice Exams 4

• Practice Exams
• Accessing Practice Exams
• Practice Exam Modes
• Skills Management Software (SMS)

Study Guide 6

• Study Guide
• Topics and Objectives
• How the Study Guide Works
• Study Guide Features (Tiles)
• Quick Review

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Profile (Account Settings) 7

• Profile View (My Account)
• Profile Details
• Redemptions
• Groups and Partners
• Notifications

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Transcript 3

• Transcript view
• Viewing Your Transcript
• Transcript Activity History and Filters

FAQ & How-to Guides 5

• Common Questions
• How to Merge Multiple Accounts
• How to Delete Your Account
• How to Download Your Account Data
• How to Replay the Portal Tutorial (Onscreen Tours)

Help & Support 1

• Single Sign-on (SSO) Help

Cloud Environment 1

• If You Cannot Close the ‘Your Privacy Option’ Prompt in the Cloud

Windows 16

• GMetrix Configuration File Documentation
• GMetrix SMS with Remote Desktop, Thin Clients, and Citrix
• How to Change the GMetrixTemplates/Saved Projects Location
• How to Completely Remove GMetrix SMS from Your Computer
• How to Disable Automatic Updates in the GMetrix SMSe Application

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macOS 6

• How to Install GMetrixSMSe on macOS
• How to Open and Send a Log File in macOS
• How to Uninstall GMetrixSMSe on macOS
• How-to Manage Plugins in SMSe on macOS
• Issues Loading GMetrix Templates or Resources in macOS

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Account Management 8

• Creating a Student Account
• How to Change Your Account Information
• How to Change Your Password
• How to Find How Many Tests Uses You Have Left and the Expiration Date
• How To Find Your Purchases In The GMetrix Store

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Getting Started 16

• Google Single Sign-On Authentication Change
• How to Change the GMetrix Language
• How to Change the Portal Theme in your Web Browser
• How to Find the Question ID
• How to Resume or View Your Saved Tests

View all 16